Compassion Exception Policy

MyFlightsReserve offers a Compassion Exception Policy (CEP) to support eligible customers by providing discounts on service fees related to cancellations, refunds, and ticket changes.

Eligibility & Benefits

Category	Eligibility Requirements	New Booking	Exchange / Refund / Cancel
U.S. Military (Traveler and Immediate Family*)	Proof of Active Duty or Veteran Status**	Up to $35	100% waiver of MyFlightsReserve service fees for cancellations, refunds, or ticket changes
Bereavement (Traveler or Immediate Family*)	A letter from the funeral director is required	Up to $35	100% waiver of MyFlightsReserve service fees for cancellations, refunds, or ticket changes
Customers with Visual Impairments	Customer must confirm they have a visual impairment and are unable to use the website	Website fare will always be matched	50% discount on MyFlightsReserve service fees for cancellations, refunds, or ticket changes

Immediate Family Definition

Immediate family includes spouses/domestic partners, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews, whether related biologically or through adoption.

Acceptable Military Identification

Active Duty Personnel:
Acceptable identification may include:

• .mil email addresses
• Active Duty Military ID Cards
• Common Access Cards (CAC)

Veterans:
Acceptable identification may include:

• Military Retiree ID Cards
• Veteran ID Cards
• Veteran Health ID Cards
• Uniformed Services ID Cards
• State-issued driver’s licenses marked “VETERAN”

Important Notice

The Compassion Exception Policy applies only to MyFlightsReserve service fees for cancellations, refunds, or ticket changes.

It does not apply to:

• Airline-imposed penalties
• Fare differences
• Supplier or third-party charges

These charges will still apply where applicable.

To request benefits under this policy, please contact our support team by phone, inform the agent of your eligibility, and specifically request consideration under the Compassion Exception Policy.